Customer experience is Benchmarked across all customer touchpoints

  • Data collected in the right areas! - Most indoor and outdoor locations are covered
  • Actual subscriber experience is captured! - From their own handsets… The operator can distribute software to own high value customers
  • Competitive performance can be measured across multiple customer metrics such as - Handset, Location, Operator & Service
  • Additional experience such as Roaming & battery life experience can also be measured
  • All analysis is automated and available for all stakeholders in easy to understand customizable web-based dashboards
  • Drill down capability with layer 3 analysis possible for problem spots.
  • Network - Drive test based layer 3 data • Probe based data • Network KPIs
  • Billing - • Billing Audit • CDR Analysis
  • Customer Care - • Customer Care Audit • Care KPIs
  • Roaming - • Roaming Experience Benchmark using mobile agents • Data from 3rd Party roaming applications like roam ware
  • Provisioning - • Provisioning Audits • Provisioning KPIs
  • VAS - • VAS Audit • Smartapps analysis from AppAnnie
  • Smartphone - • Smartphone based benchmarking using mobile agents • Battery life benchmark