The RedMango solution measures touchpoint based customer experience across all top Android and iOS smartphones.
Why? - Because the customer’s experience is greatly dependent on device type. Regardless of network KPIs, the customer experience is different.
The RedMango CE solution measures touchpoint based customer experience across both indoor and outdoor locations; with samples from actual customer handsets
Why? - Because measurements that do not include locations where customers spend the most time are false representations of customer experience.
Our solution measures Customer KPIs for each service provided to the customer. Customer KPIs are designed with thresholds dictated by customer expectations from each service.
Why? - Because measuring throughput for youtube is not indicative of customer experience unless resolution and delay are accounted for