The RedMango Way

Initiative Goals:

    • Increase ARPU & adoption
    • Reduce Churn
    • Increase Customer Satisfaction
    • Improve Brand Loyalty

What to expect from the RedMango Initiative design processes:

    • Increase in revenue and costs saving from a number of CEM programmes
    • Quick action with clearly measured results
    • The ability to become as independent as required
    • A programme of innovation and an increase in speed to market
    • Professional, easy to work with group of people that have your customer’s best interest in mind

Audit

Audit Customer experience using the RedMango CE scale to identify strengths & weaknesses in Customer experience

Improve

Improve customer experience across measured touchpoints through drill down analysis & dashboards

Communicate

Turn Superior customer experience into an asset using CE based brand messaging

Design

Design initiatives to turn customer experience gains into revenues through sandboxing

Implement

Implement initiatives and track progress to achieve ROI