With advancement of Technology, Customer’s experience has shifted from Call Drops to Call Mutes. To combat Call Mute issues, RedMango Analytics has devised a solution which will measure Customer perceived mutes.
What Voice Analyzer offers:
Voice Analyzer Value for Customer:
Mute instances detection based on smart algorithm
Cross-correlation of mute locations with radio parameters
Other user experience KPIs like block & drop call rate, call connect time, time spent on technology
Aside graph represents total mute duration /call
Maximum number of mute calls has total mute duration of < 4 sec
Most of the Mute calls were observed in low SINR areas
Areas where coverage/quality is good and still mute is observed, needs to be investigated from backhaul network point of view.