WHY MEASURE CALL QUALITY?
With advancement of Technology, Customer’s experience has shifted from Call Drops to Call Mutes. To combat Call Mute issues, RedMango Analytics has devised a solution which will measure Customer perceived mutes.
What Voice Analyzer offers:
- It is complete Voice Mute detection solution
- It is independent of the Technologies i.e; 2G/3G/VoLTE
- It is device OS independent i.e; iOS/Android/Feature device
Voice Analyzer Value for Customer:
- It works as a probe
- It provides exact Call Mute locations with Network Details
- It is Modular with Battery backup of 8 to 10 Hrs.
Features
- Fully automated with configurable scripts from backend.
- Device/OS Independent, enables conducting handset benchmarking.
- Capable of measuring Mute experience in downlink direction. Uplink mute measurement functionality is in roadmap.
- Capable of collecting radio parameters.
Mute instances detection based on smart algorithm
Cross-correlation of mute locations with radio parameters
Other user experience KPIs like block & drop call rate, call connect time, time spent on technology
Aside graph represents total mute duration /call
Maximum number of mute calls has total mute duration of < 4 sec
Most of the Mute calls were observed in low SINR areas
Areas where coverage/quality is good and still mute is observed, needs to be investigated from backhaul network point of view.
RedMango Analytic’s Solution to Combat Call Mute issues – Voice Analyzer
