Consulting And Staffing

The RedMango Way

Initiative Goals:

  • Increase ARPU & adoption
  • Reduce Churn
  • Increase Customer Satisfaction
  • Improve Brand Loyalty

What to expect from the RedMango Initiative design processes:

  • Increase in revenue and costs saving from a number of CEM programmes
  • Quick action with clearly measured results The ability to become as independent as required
  • A programme of innovation and an increase in speed to market
  • Professional, easy to work with group of people that have your customer’s best interest in mind


Audit Customer experience using the RedMango CE scale to identify strengths & weaknesses in Customer experience


Improve customer experience across measured touchpoints through drill down analysis & dashboards


Turn Superior customer experience into an asset using CE based brand messaging


Design initiatives to turn customer experience gains into revenues through sandboxing


Implement initiatives and track progress to achieve ROI

RedMango Customer experience based brand campaigns

We strategically define the experience created by a brand by:


Express articulating the qualities and characteristics of superior customer experience


Managing, auditing and refining experiences as critical brand expressions


Aligning all actions and touchpoints with this strategic platform

Customer Experience Touch points and some sample Brand enablers:


  • 30% better Indoor network coverage for smartphones
  • 20% fewer call drops than other networks
  • 30% better voice experience on Highways
  • 30% better Voice / Data experience on Raiways
  • 30% faster status updates on Facebook/Twitter
  • 20% faster photo uploads on Instagram
  • 30% faster transactions on Bookmyshow
  • Video streaming with 20% faster buffering than other networks

RedMango location based brand campaigns

  • Best Voice/Data Experience on NH8
  • Best Coverage on NH8
  • Best 3G Data speeds on Mumbai Shatabdi
  • Fewer Dropped calls on Mumbai Shatabdi
  • Best Roaming experience in USA
  • Best 3G network for roamers in India
Malls/Colleges/Public Spaces
  • Best 3G network for roamers in India


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