Users that do complain, overwhelmingly use calling customer care as a method of complaining.
Most users do not complain and may simply churn instead.
What happens when a customer complains about the network?
A customer care executive asks the user for details about the problem.
A typical customer care call for a network lasts about 3-5 Mins.
When is the right time to up-sell to a customer?
The capture of User experience and behavior allows RedMango to identify business and marketing opportunities as well as predict user demand and address potential issues before they become hot.
Automated workflow based dashboards
to track and resolve customer
experience issues proactively
The RedMango experience.me application Dashboard has insights for Marketing, Business, Customer Care & Networks
The RedMango Dashboard performs correlation analysis with other data samples such as :
Make decisions based on need - Improve experience or Perception based on the difference in index between the two.